Shop Rules

Shop Rules and Policies

Thank you for choosing Chris’s Customs Garage Co. LLC. By booking a bay, using our tools, or entering our facility, you acknowledge and agree to the following terms.

General Agreement

By reserving a bay, using shop equipment, or utilizing any services provided by Chris’s Customs Garage Co. LLC, you agree to comply with all facility rules, posted safety requirements, and instructions given by staff. Chris’s Customs Garage Co. LLC operates primarily as a do-it-yourself automotive facility, meaning customers are responsible for performing and overseeing their own vehicle repairs and maintenance unless other arrangements have been made with staff. All customers and users of the facility must be 18 years of age or older, unless accompanied and supervised by a parent or legal guardian.

Booking Requirements

All Bay Rentals must be paid in advance unless otherwise arranged by Chris's Customs Garage Co. LLC.
Vehicle Condition: Vehicles must be capable of safely entering and leaving the rented bay under their own power. Non-running vehicles must be transported to and from the facility by trailer.
Booking Requirements: A valid driver’s license and completed liability waiver are required before using a bay, tools, or equipment.
Arrival Time: Customers should arrive 15 minutes before their reservation if possible. Showing up late will not extend your time.

Cancellation & Rescheduling Policy

24 Hours or More Before Your Reservation: Cancel at least 24 hours before your scheduled start time to receive a full refund of your deposit or transfer it to a new reservation date.
Less Than 24 Hours Before Your Reservation: Cancellations made within 24 hours of the scheduled start time will result in the loss of the deposit. Rescheduling may be permitted at the discretion of Chris’s Customs Garage Co. LLC.
No-Shows: Customers who do not arrive for their scheduled reservation without prior notice will forfeit their deposit and any membership hours applied to the booking. Please contact us as soon as possible if you are unable to make your reservation.

Late Arrival Policy

A late arrival does not extend your reservation end time; your bay reservations begin at the exact booked start time and not at the time of arrival.
If a customer arrives late more than 15 minutes, the reservation will still end at the originally scheduled time unless Chris’s Customs Garage approves an extension. Additional time is subject to availability and may result in additional charges.

Smoke-Free Facility: Smoking, vaping, and open flames are not permitted anywhere inside the shop.
Proper Footwear: Closed-toe shoes must be worn at all times while in the shop or work areas.
Alcohol & Drugs: Alcohol, illegal drugs, and working while under the influence are strictly prohibited on the premises.
Children & Minors: Children must remain under adult supervision at all times and may not enter active work areas.
Respect the Shop: Please use all tools, equipment, and facilities responsibly and be considerate of other customers and their workspaces.

Damage & Responsibility

Customers are responsible for any damage they cause to Chris’s Customs Garage Co. LLC property, tools, equipment, or other vehicles as a result of improper use, negligence, or failure to follow shop procedures. Chris’s Customs Garage Co. LLC is not responsible for loss or damage to customer vehicles or personal belongings, or for injuries that may occur while using the facility, tools, or equipment.
Any damaged, malfunctioning, or unsafe equipment should be reported to a staff member immediately and should not be used until cleared by staff.

Used Fluids and The Environment

Proper Disposal: Used oil, coolant, brake fluid, and other automotive fluids must be placed in the appropriate designated disposal containers.
Spill Cleanup: Any spills must be addressed immediately using the shop’s provided cleanup and absorbent materials.
No Dumping: Automotive fluids, chemicals, or other hazardous materials may never be poured into drains, onto the ground, or disposed of improperly.
Cleanup Charges: Customers may be responsible for additional cleanup or disposal fees resulting from spills, improper disposal, or failure to follow shop procedures

Please Clean Up

Before leaving the facility, customers are expected to leave their bay clean, organized, and ready for the next customer. This includes:

Returning all tools and equipment to their designated locations.
Sweeping and clearing the bay and surrounding work area.
Properly disposing of trash, debris, and used parts.
Completely cleaning any spills or automotive fluids from the work area.

Additional cleaning, replacement, or service fees may be charged if a bay is left excessively dirty, tools are not returned, or shop property is missing or damaged.

Safety First

Eye Protection: Safety glasses are strongly encouraged when working beneath a vehicle or operating power tools and equipment.
Vehicle Support: Use appropriate secondary supports, such as jack stands, whenever required or appropriate while working underneath a vehicle.
Follow Safety Procedures: Observe all posted warnings, safety rules, and operating instructions for shop equipment.
Ask Before Using: If you are unfamiliar with a tool or piece of equipment, speak with a staff member before attempting to use it.
Emergency Equipment: First-aid supplies and fire extinguishers are available throughout the facility. Customers should familiarize themselves with their locations before beginning work.

Waiver and Liability Release

By reserving a bay or using the facility, tools, equipment, or services provided by Chris’s Customs Garage Co. LLC, you understand that automotive repair and maintenance involve inherent risks, including personal injury, property damage, and equipment-related accidents or malfunctions.

By using the facility, you agree to:

Accept Responsibility for Risk: Acknowledge and assume the risks associated with performing automotive work and using the shop, tools, lifts, and equipment.
Release of Liability: Release Chris’s Customs Garage Co. LLC, including its owners, employees, agents, and representatives, from liability for injuries, losses, or damages arising from your use of the facility, to the extent permitted by law.
Indemnification: Agree to indemnify and hold harmless Chris’s Customs Garage Co. LLC from claims, damages, or expenses resulting from your actions or use of the facility, tools, or equipment, as further described in the applicable waiver.

A separate Waiver, Release of Liability, and Indemnification Agreement must be completed and signed electronically during the booking process or in person before access to any work bay, tools, or equipment is permitted.

Payment and Taxes

Accepted Payments: We accept major credit cards, debit cards, and cash for purchases and services.
Payment on File: A valid form of payment is required to secure and maintain all reservations.
Applicable Taxes: All taxable purchases and services are subject to applicable state and local sales taxes (8.25%) as required by law.

Right of Refusal

Chris’s Customs Garage Co. LLC reserves the right to refuse service, end a reservation, or require any individual to leave the premises for violations of shop policies, unsafe conduct, disruptive or disrespectful behavior, suspected impairment, misuse of tools or equipment, or other circumstances deemed necessary by management to protect the safety of customers, staff, and property.

Customers removed from the facility for violating shop rules or safety requirements may forfeit their reservation and will not be entitled to a refund.